F & I Training is Critical to Dealership Success

F&I can be the Last Impression you Leave.

The More you Know, the Better we Look.

Career Changers USA provides training that improves sales from the floor, through F&I, and even in your service department. Our goal is to deliver consistent, high-quality sales training using flexible delivery options that meet your dealership needs. We understand dealers, because we have “been there, done that” – being former dealership owners who rose through the ranks starting from the floor. And now we bring our management “lessons learned” to your dealership.

Gerry Gould:

Your business is only as good as the human capital you deploy.

Gerry has dedicated his knowledge and experience to training others. Following a successful tenure with David Lewis & Associates. Gerry held the position of Florida’s Regional F&I Director for AutoNation the nation’s largest automotive retailer until he accepted the position of Director of Training for United Development Systems, a well-established general agent focused on F&I performance and development. Through the years Gerry has spoken at and held numerous workshops for groups and conferences related to automotive front-end operations. He has also crafted several Sales, Sales and F&I Management training programs and published numerous articles in industry journals.

We create strong closers on the front and back end.

F&I is pivotal to your dealership’s profits. Your F&I team not only delivers the vehicle, but they should leave customers feeling that you care about them, create customer loyalty, and influence customer decisions to return to your dealership for service. Career Changers USA understands the critical role F&I serves in the overall profits and health of your dealership. Our F&I training results in producing an “A Team” that has your customers leaving happy, comfortable, and returning for service and repeat sales. This is extremely important because F&I leaves the last impression on your customer.

 

  • Conversion Techniques
  • The FS Process
  • Asking For The Business
  • A Lesson On Leasing

Proper sales training puts the customer in front of your F&I staff. For most buyers, the F&I experience is unpleasant and customers enter the F&I room with a negative attitude. Simply put, they aren’t going to have any F&I product forced on them. F&I Training from Career Changers USA makes the F&I experience rewarding for dealers and customers. Our training shows your staff how to make the buyer feel comfortable while quickly identifying customer needs. This approach enables F&I staff to present the right products at the right time to customers – turning a negative customer attitude into deep customer loyalty and repeat business.

Our goal is simple. We create one of a kind F&I Managers.

Automotive F&I Training: Course Overview

Financial Services Manager 101

Duties, Responsibilities & Standard Procedures required to maintain high levels of F&I efficiency.

Legal & Ethical Standards

Overviews of laws & regulations
that directly affect a dealership’s variable operations.

Conversion Techniques

Capitalize on the opportunity by converting cash and OSL customers.

The FS Process

Learn how confidence and establishing credibility with customers can be the game changer.

Menu/Option Disclosure Presentation

Improve customer adherence thereby increasing customer satisfaction, product sales & profits.

Asking For The Business

Present a non-confrontational process that gets more customers saying, “yes I’ll take it”.

A Lesson On Leasing

Expand Financial Services Managers knowledge of automotive leasing.

Build Quality & Rapport

We will teach your sales force how to listen their way into the sale.

Dealership Financing Fundamentals

How credit works / provide them with the skills to improve lender relations

On average, Career Changers USA produces results in the first 30 days:

$220

In Gross F&I Increase Per Vehicle Sold

Our goal is simple. We create automotive professionals.

Reach Out To Us

FAQ’s

Why are Legal and Ethical standards so important?

In our course, we overview the laws and regulations that directly affect a dealership’s variable operations. Attendees who participate in the course have a better understanding of the laws that impact their day-to-day activities and are more prepared to act in a legally compliant manner.

How will you help with customer concerns?

Addressing Customer Concerns emphasizes the “how” to get customers engaged after the menu/option disclosure presentation. This workshop presents a non-confrontational process that gets more customers saying, “yes I’ll take it”. Special emphasis is placed on group exercises and interactive role-play.

What will the Conversion Techniques course do for us?

Capitalize on the opportunity by converting cash and OSL customers. Conversion Techniques focuses on essential F&I principles and practices required to succeed in today’s “social media” environment. Special emphasis is placed on monitoring and maximizing the opportunities with each type of deal whether done on the internet, over the phone or on-site.

How can we profit on leasing?

A Lesson on Leasing is designed to expand Financial Services Managers knowledge of automotive leasing and enlighten them to the profit potential often overlooked on lease transactions.

What is the menu/option disclosure presentation?

Designed to give the Financial Services Manager a streamlined approach to the option disclosure/menu presentation. An approach that delivers a more efficient presentation intended to improve customer adherence thereby increasing customer satisfaction, product sales and profits. Special emphasis is placed on group exercises and interactive role-play.